Trajector Medical, a for-profit medical evidence service provider specializing in supporting veterans and individuals with disability claims, has recently been the subject of legal and regulatory scrutiny. While the company presents itself as a valuable resource for enhancing the medical documentation necessary in claims related to personal injury, veterans benefits, and social security, complaints concerning its business practices and service delivery have emerged as of 2025.
Company Background
Founded to address gaps in quality medical evidence for disability claims, Trajector Medical offers personalized consultations with licensed healthcare professionals who review client medical histories, document conditions, and provide medical opinions supporting claim causation and severity. Their service is designed to “level the playing field” for claimants navigating complex bureaucratic systems.
Trajector Medical operates under a success-based payment model, asserting that clients pay fees only upon successful claim resolution.
Legal and Regulatory Concerns
Despite positive reviews from many clients, multiple complaints have been lodged against Trajector Medical alleging failure to meet customer expectations, unauthorized access to private medical records, aggressive marketing tactics, and difficulties in terminating client agreements. Some veterans and clients claim the services did not materially improve their claims or that promised outcomes were not delivered.
Additionally, questions have arisen concerning the legality of for-profit companies charging fees for medical evidence services in the veterans benefits space, occasionally challenged by veteran service organizations (VSOs) and other stakeholders.
Nature of Complaints and Allegations
- Failure to Honor Termination Requests: Some customers report that despite explicitly requesting to end their relationship, Trajector Medical continued to contact them, raising concerns over business practices and compliance with consumer protection laws.
- Unauthorized Access and Privacy Issues: Allegations include accessing veterans’ VA disability ratings and medical information without proper consent, suggesting potential privacy violations warranting investigation.
- Service Effectiveness Disputes: Several clients assert their claims were denied despite using Trajector Medical’s documentation services, questioning the accuracy of advertised success rates.
- Misrepresentation of Services: Claims indicate discrepancies between client expectations based on marketing and the actual scope or quality of medical evidence provided.
Legal Framework and Client Rights
Trajector Medical operates within federal and state legal frameworks protecting clients’ rights to present private medical evidence in claims processes. Key provisions under the U.S. Code (38 U.S.C. §§ 5107, 5125, 5101) affirm veterans’ rights to submit both VA and private medical documentation as part of their disability claims.
VA regulations require that medical opinions be provided by properly licensed healthcare professionals, a service Trajector Medical claims to deliver under strict compliance with medical licensure and ethical standards.
Company Response and Commitment
Trajector Medical maintains that it provides critical, clinically sound medical evidence that supplements veterans’ claims and other legal cases, assisting thousands of clients nationwide. They emphasize transparency about their role: medical consultant services rather than legal or claims representation.
The company encourages potential clients to exhaust free VA resources before engaging its paid services, highlighting their ‘success-based’ fee structure and legal compliance.
Legal and Consumer Takeaways
- Prospective clients should conduct thorough due diligence, including reviewing customer testimonials and regulatory standing, before contracting medical evidence services.
- Clients are advised to clearly understand service scopes, fees, and termination policies to avoid disputes.
- Consumers should safeguard personal medical information and inquire explicitly about data access and privacy safeguards.
Conclusion
The Trajector Medical situation demonstrates the challenges in navigating the intersection of healthcare services, legal evidence, and veterans’ benefits claims. While the company has helped many, ongoing complaints underscore the need for regulated standards, transparency, and consumer protections within this emerging industry.
Individuals considering similar services should remain informed of legal rights and weigh options carefully, leveraging free veterans assistance programs where appropriate, while recognizing the potential benefits and pitfalls of for-profit medical evidence providers.
