There have been a few lawsuits filed against Aeroseal, LLC, a company that provides duct sealing services, alleging various unfair and deceptive practices. These lawsuits have been consolidated into a multidistrict litigation (MDL) in the U.S. District Court for the Northern District of Illinois.
Key Allegations in the Lawsuits
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Aeroseal engaged in deceptive marketing practices by falsely claiming that its duct sealing services were “permanent” and that they would “eliminate 100% of leaks” in ductwork.
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Aeroseal failed to adequately disclose the limitations of its duct sealing services, including the fact that the seals could deteriorate over time and that they were not effective on all types of ductwork.
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Aeroseal charged excessive fees for its duct sealing services.
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Aeroseal made it difficult for customers to cancel their contracts or obtain refunds.
Outcome of the Lawsuits
The MDL is still ongoing, and a trial date has not yet been set. However, in 2021, Aeroseal entered into a settlement with a group of plaintiffs in the MDL. As part of the settlement, Aeroseal agreed to:
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Modify its marketing materials to accurately reflect the limitations of its duct sealing services.
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Provide more transparent disclosures about the terms and conditions of its services.
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Offer refunds to certain customers who were dissatisfied with its services.
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Implement a new customer service program.
Implications of the Lawsuits
The Aeroseal lawsuits raise concerns about the company’s marketing practices and the effectiveness of its duct sealing services. These lawsuits also underscore the importance of consumer protection laws and the need for companies to be held accountable for misleading consumers.
Recommendations for Consumers
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Be cautious of marketing claims that sound too good to be true.
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Read the terms and conditions of any service agreement carefully before signing.
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Compare the cost of different duct sealing services.
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Ask questions about the limitations of duct sealing services.
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Get everything in writing.
Conclusion
The Aeroseal lawsuits serve as a reminder of the importance of due diligence when choosing a contractor to perform duct sealing services. Consumers should be aware of the limitations of duct sealing services and should take steps to protect themselves from unfair and deceptive practices.
