There have been several lawsuits filed against Caliber Collision, a body shop operator with over 400 locations across the United States. These lawsuits allege that Caliber Collision has engaged in a variety of deceptive and unfair business practices, including:
- Billing for services and parts that were not provided.
- Using high-pressure sales tactics to coerce consumers into purchasing unnecessary repairs.
- Failing to disclose important information to consumers about their vehicles’ repairs.
Specific Allegations
One of the most common allegations against Caliber Collision is that the company has billed customers for services and parts that were not actually provided. This is known as “phantom billing.” For example, Caliber Collision has been accused of billing customers for repairs that were not made, for parts that were not replaced, and for labor that was not performed.
Caliber Collision has also been accused of using high-pressure sales tactics to coerce customers into purchasing unnecessary repairs. For example, the company has been accused of telling customers that their vehicles are unsafe to drive if they do not purchase the recommended repairs. Caliber Collision has also been accused of pressuring customers to make immediate decisions about their repairs, without giving them time to consider their options or seek second opinions.
In addition, Caliber Collision has been accused of failing to disclose important information to consumers about their vehicles’ repairs. For example, the company has been accused of failing to tell customers about the availability of aftermarket parts, which are often cheaper than OEM parts. Caliber Collision has also been accused of failing to disclose the potential risks of certain repairs, such as the risk of voiding the vehicle’s warranty.
Impact on Consumers
These deceptive and unfair business practices have had a significant impact on consumers. Caliber Collision’s phantom billing has resulted in consumers paying for repairs that were not actually made, which has caused them financial harm. Caliber Collision’s high-pressure sales tactics have coerced consumers into purchasing unnecessary repairs, which has also caused them financial harm. And Caliber Collision’s failure to disclose important information has prevented consumers from making informed decisions about their vehicles’ repairs, which has also caused them financial harm.
Legal Action
There have been several lawsuits filed against Caliber Collision alleging these deceptive and unfair business practices. These lawsuits are still ongoing, and it is unclear how they will be resolved. However, the allegations have raised serious concerns about Caliber Collision’s business practices and have led to calls for increased scrutiny of the company.
Recommendations for Consumers
If you are considering having repairs done at Caliber Collision, it is important to be aware of the allegations against the company. You should carefully review any estimates you receive from the company and get second opinions from other body shops. You should also be wary of high-pressure sales tactics and should not feel pressured to make a decision immediately.
If you believe that you have been a victim of Caliber Collision’s deceptive and unfair business practices, you should contact an attorney to discuss your legal options.
Additional Resources
- Better Business Bureau: https://www.bbb.org/: https://www.bbb.org/
- Consumer Reports: https://www.consumerreports.org/: https://www.consumerreports.org/
- Federal Trade Commission: https://www.ftc.gov/: https://www.ftc.gov/
