There are a couple of complaints filed against the company with the Consumer Financial Protection Bureau (CFPB).
CFPB Complaints
- Excessive late fees: Some customers have complained that they were charged excessive late fees by Third Bridge.
- Difficult customer service: Several customers have reported having difficulty getting help from Third Bridge’s customer service department.
- Unfair billing practices: A few customers have alleged that Third Bridge engaged in unfair billing practices, such as charging them for services they never received.
Response from Third Bridge
Third Bridge has responded to the CFPB complaints by stating that they are committed to providing fair and transparent customer service. The company has also stated that they are taking steps to address the issues raised in the complaints.
Recommendations for Third Bridge Customers
- Read your agreement carefully: Make sure you understand all of the terms and conditions of your Third Bridge agreement.
- Pay your bills on time or before they are due: Avoid late fees by paying your bills on time or before they are due.
- Keep records of your transactions: Keep track of all of your transactions with Third Bridge. This will help you to identify any errors or discrepancies on your statements.
- Contact customer service if you have a problem: If you have a problem with Third Bridge, contact customer service immediately.
Conclusion
While there have been some complaints filed against Third Bridge, it is important to note that these complaints do not necessarily reflect the experiences of all Third Bridge customers. If you are considering using Third Bridge, it is important to do your research and to understand the risks involved.
