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Ticketsonsale Lawsuit

Ticketsonsale Lawsuit

There have been a couple of lawsuits involving TicketsOnSale.com, primarily focusing on:

1. Failed Ticket Refunds for Canceled Events:

  • 2022: A class action lawsuit was filed against TicketsOnSale.com and OnlineCityTickets.com alleging that they violated their terms of service and consumer protection laws by failing to provide refunds for canceled or rescheduled events. The lawsuit claimed that the companies:

    • Refused to issue full refunds for events canceled due to COVID-19 or other reasons.
    • Offered only store credit or vouchers instead of cash refunds.
    • Made it difficult or impossible for customers to contact customer service and obtain refunds.

  • Outcome: The lawsuit reached a $4.1 million settlement in 2022. Customers who purchased tickets through TicketsOnSale.com or OnlineCityTickets.com on or before August 17, 2022, for events canceled, postponed, or rescheduled between March 23, 2017, and August 17, 2022, were eligible for a cash payment or other relief under the settlement.

2. Other Allegations:

  • Deceptive Marketing: Some customers have alleged that TicketsOnSale.com uses deceptive marketing practices, such as:

    • Hiding fees and surcharges in the checkout process.
    • Misleading customers about the availability and price of tickets.
    • Using bait-and-switch tactics to lure customers in with low prices.

  • Customer Service Issues: Some customers have reported experiencing poor customer service from TicketsOnSale.com, including:

    • Long wait times to reach customer service representatives.
    • Difficulty getting help resolving issues with tickets or purchases.
    • Unresponsive or unhelpful customer service representatives.

It’s important to note that these are just some of the legal issues and complaints that TicketsOnSale.com has faced. It’s always a good idea to research any ticket seller before making a purchase, and to be aware of your rights as a consumer.

Here are some additional resources you might find helpful:

  • The National Trial Lawyers Association article on the TicketsOnSale.com lawsuit settlement:
  • The Better Business Bureau (BBB) profile for TicketsOnSale.com:
  • The Federal Trade Commission (FTC) website on consumer protection:

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