Uber Technologies Inc., the pioneering global rideshare and delivery platform, faces a multitude of class action lawsuits in 2025 addressing critical issues from consumer billing practices to systemic passenger safety failures. These lawsuits reflect growing regulatory and public scrutiny over the company’s business operations, user safety protocols, and transparency in customer dealings, highlighting major challenges within the gig economy and platform-based service marketplaces.
Consumer Billing and Subscription Lawsuits
In April 2025, the Federal Trade Commission (FTC) filed a lawsuit against Uber alleging deceptive billing and cancellation practices related to its Uber One subscription service. The complaint claims Uber signed up customers without clear consent, inaccurately promised significant savings, charged users before trial periods ended, and made cancellation overly complicated by imposing numerous steps or forcing contact with customer support representatives that were difficult to reach.
This lawsuit underscores frustrations by users who felt misled into subscriptions they either did not want or found impossible to cancel promptly, spotlighting challenges companies face ensuring straightforward, honest billing.
Passenger Safety and Sexual Assault Lawsuits
Perhaps most impactful are the lawsuits alleging Uber’s failure to protect passengers from sexual assaults by drivers. These suits began surfacing in large numbers nationwide, culminating in a multidistrict litigation (MDL No. 3084) centralized in the Northern District of California, covering thousands of cases across over 29 states.
The plaintiffs accuse Uber of failing to conduct adequate background checks, ignoring multiple red flags and prior complaints, and not implementing robust safety features such as camera monitoring or biometric driver verification. Uber’s corporate culture under former CEO Travis Kalanick and current leadership is also criticized for prioritizing aggressive growth over user safety.
The MDL is actively progressing, with bellwether trial dates beginning December 2025. These trials will assess evidence around Uber’s liability and may precipitate a large-scale settlement to resolve hundreds or thousands of claims.
Legal Arguments and Defenses
Uber persists in denying systemic liability, asserting individual case differences and emphasizing investments in safety innovations. The company also challenges attempts to enforce forum-selection clauses that mandate arbitration or localized court proceedings, arguing for consolidated litigation in MDL to ensure judicial efficiency.
Labor and Insurance Fraud Litigation
In addition to consumer and safety claims, Uber has launched lawsuits against lawyers and medical providers alleging fraudulent insurance claims resulting from staged accidents involving Uber drivers, costing the company millions. These suits seek to recover defense costs and mitigate abuses of the insurance system.
Broader Implications and Industry Impact
Uber’s class action lawsuits epitomize regulatory and societal reckoning with platform economics, workers’ rights, consumer protections, and technology-driven risk management. Outcomes from these legal battles will influence future gig economy regulation, corporate liability, and practices surrounding user safety and transparency.
Conclusion
As Uber navigates multifaceted class action litigations, the cases underscore the balance technology companies must maintain between innovation, growth, and accountability. For consumers, workers, and investors, the evolving legal and regulatory landscape demands vigilance and engagement to ensure fair practices and protection in a rapidly changing digital economy.
