There were a few complaints filed against the company with the Consumer Financial Protection Bureau (CFPB) in 2019 and 2020.
CFPB Complaints
- Excessive Interest Rates: Some customers have complained that they were charged excessive interest rates by Validus.
- Difficult Customer Service: Several customers have reported having difficulty getting help from Validus’s customer service department.
- Unfair Billing Practices: A few customers have alleged that Validus engaged in unfair billing practices, such as charging them for services they never received.
Validus’s Response
Validus has responded to the CFPB complaints by stating that they are committed to providing fair and transparent customer service. The company has also stated that they are taking steps to address the issues raised in the complaints.
Recommendations for Validus Customers
- Read your agreement carefully: Make sure you understand all of the terms and conditions of your Validus agreement.
- Pay your bills on time or before they are due: Avoid late fees by paying your bills on time or before they are due.
- Keep records of your transactions: Keep track of all of your transactions with Validus. This will help you to identify any errors or discrepancies on your statements.
- Contact customer service if you have a problem: If you have a problem with Validus, contact customer service immediately.
Conclusion
While there have been some complaints filed against Validus, it is important to note that these complaints do not necessarily reflect the experiences of all Validus customers. If you are considering using Validus, it is important to do your research and to understand the risks involved. I hope this information is helpful.
